Get answers to your common questions

To address any concerns you may have regarding your next imaging procedure, we’ve put together a list of the most common questions we hear from new patients. Ease your upcoming visit by browsing through our frequently asked questions to alleviate any concerns or stress you might have.

Making an Appointment

How will I fit my appointment into my schedule?

We strive to schedule your appointment at the best time possible for you. To that end, many of our imaging centers offer extended hours, including early mornings, evenings and weekends. In some cases, we can bring you in for a procedure on the same day you call.

What if I need to cancel or reschedule?

If you’re unable to keep your appointment, please call the specific American Health Imaging location where you’re scheduled 24 hours before your designated arrival time so we may try to fill your appointment with someone on our waiting list.

Will my schedule imaging exam be bumped or reschedule due to another patient’s emergency?

Hospitals often reschedule “low-risk” patients in response to emergency needs for imaging equipment. American Health Imaging doesn’t have an emergency department so your appointment is your time and someone with more urgent needs will not postpone, interrupt, or move your appointment to a different date.

Will I need someone to drive me home?

Some procedures, particularly those involving sedatives or anesthesia, do require that another person drives you home. If your procedure requires a driver for safety purposes, you’ll be notified as soon as you make your appointment. To find out more about the specific requirements of your next imaging procedure, refer to our service pages.

Estimating Your Costs

How can I estimate my costs?

Most insurance plans have some type of a deductible to meet before partial or full benefits apply to healthcare costs.

Is an estimate a guarantee of my costs?

Costs are subject to changes based on your insurer’s fee schedule and the timing of existing claims. Depending upon your deductible, coinsurance and copay requirements, your actual out-of-pocket costs may vary, as well.

How does AHI’s prices compare to hospitals?

Given high overhead required to operate hospitals and hospital-owned outpatient facilities, these businesses tend to charge high prices for imaging procedures to fund other departments within the operations. Fortunately, you have a choice in imaging providers. American Health Imaging offers the same high-quality imaging services for up to 60% less than hospital owned facilities.

What if my insurance doesn’t cover my imaging procedure?

Insurers don’t always cover imaging procedures – follow-ups, in particular – but paying out of pocket may not be as expensive as you think. At American Health Imaging, our prices are already significantly lower than hospitals’, and we offer competitive self-pay rates for patients with no insurance.

Will my insurer approve a procedure from AHI, instead of the hospital?

In almost every case, yes. Lower prices are a win-win for patients and insurers, and most insurers offer price comparisons of their own. In general, the roadblock to insurance coverage isn’t the location of the imaging procedure, but the type of procedure being ordered.

Medical Records

When will the results of my exam be available?

In most cases, your results will be available to your referring physician within 24-48 hours after your exam, but occasionally it may take a few days. If this window of time has passed, please contact your physician directly for more information about your results.

Can I have a copy of my images?

American Health Imaging sends your hardcopy images to your physician, when requested, who can provide them to you upon request. If you need an additional copy, there may be a nominal charge. If you’re working with a personal injury attorney, or if your referring physician has partnered with a specialist, please access our secure medical records request system.

How long does AHI keep my records on file?

We maintain all images and reports from your exams in accordance with state laws. In most states, these laws dictate a minimum of seven years.